ISG to release report on activating the future of work

STAMFORD, Conn.–(BUSINESS WIRE)–Information Services Group (ISG) (Nasdaq: III), one of the world’s leading technology research and advisory firms, has launched a research study examining workplace services and solutions providers that help companies attract and retain their employees.

The results of the study will be published in a comprehensive ISG Provider Lens™ report, titled Future of Work – Services and Solutions 2022, scheduled for release in September. The report will cover vendors offering services and solutions for workplace strategy transformation, digital help desk and workplace support, employee engagement and productivity, unified management terminals and other features in the workplace.

Enterprise Buyers will be able to use the information in the report to assess their current vendor relationships, potential new engagements, and available offers, while ISG Advisors will use the information to recommend vendors to the Enterprise’s Buyer customers. .

After two years of disruption during the COVID-19 pandemic, businesses have recognized that the workplace of the past is gone for good. Many employees expect to be able to work from anywhere, while others have left the workforce altogether. ISG predicts that the future of work will be hybrid and will integrate three types of workplaces: the Digital Workplace, or underlying technology; the physical workplace, which may be an office, home or remote site; and the human work environment, including methods, processes and culture.

“The pandemic has shrunk the labor pool and changed worker expectations in many industries,” said Jan Erik Aase, Partner and Global Leader, ISG Provider Lens Research. “This makes it more important than ever for competitive companies to provide a stimulating, engaging and empathetic work environment. A laptop and a helpline are not enough.

ISG has distributed surveys to more than 150 workplace service and solution providers. Working in conjunction with ISG’s global advisors, the research team will produce seven quadrants representing the digital workspace services and products the typical business purchases, based on ISG’s experience in conjunction with his clients. The seven quadrants to cover are:

  • Workplace Strategy Transformation Servicesevaluating consulting providers capable of formulating workplace strategies, designing post-pandemic workplace architectures, and helping clients develop roadmaps to achieve their transformation goals.
  • Workplace Managed Services – End User Technology, Evaluate managed service providers for end-user technologies, including devices, applications, cloud workspaces, and security, which have traditionally been deployed and secured by enterprise IT departments.
  • Digital Service Desk and Workplace Support Services, covering service providers that enable employees to work from anywhere, anytime, including automated, proactive help desk support and cloud platforms for provisioning always-on systems.
  • Employee Experience Management ServicesEvaluate value-added service providers to enable technology in the workplace and improve end-user experience, linking employee experience to measurable business results.
  • Unified Endpoint Managementevaluating global software vendors that offer unified endpoint management (UEM) products to help businesses manage smartphones, tablets, laptops, PCs and smart devices with comprehensive enterprise mobility management (EMM).
  • Unified Communications and Collaboration as a Service (UCCaaS)covering software solution providers offering UCCaaS, a cloud-based product that enables business communication and collaboration across multiple channels and devices, reducing costs and increasing scalability, security and reliability.
  • Employee engagement and productivityevaluating software solutions to improve worker productivity and engagement, including enterprise social networking, next-generation intranet solutions, and workflow management and automation.

The study will cover the Global Workplace Services and Solutions Market and examine the products and services available in the US, UK, Nordics, Germany, Switzerland, Australia, Singapore, in Malaysia and Brazil.

A separate report, aimed at public sector organisations, will offer objective advice on providers with experience in digital work services for this segment. Public sector organizations face many of the same challenges as commercial enterprises, but typically with more restrictions on procurement, staffing, management, reporting, and operations. They are now under pressure to modernize with reduced funds and staff. The report will be directed to state, local and non-governmental organizations, but not to the US federal government.

ISG analysts Mrinal Rai, Elaine Barth, Kevin Turner, Richard Marshall, Jochen Steudle, Craig Baty, Roman Pelzel, Phil Harpur, Sonam Chawla, Angie Kho and Keanu Ghrab will write the reports.

A list of identified suppliers and vendors and further details of the study are available in this digital brochure. A separate brochure provides details of the report for the US public sector. Companies that are not listed as providers of workplace services and solutions can contact ISG and ask to be included in the study.

An archetype report will also be released as part of this study. This report, unique to ISG, is the study of typical buyer types of future of work services as observed by ISG advisors.

All ISG Provider Lens™ 2022 assessments now feature new and expanded customer experience (CX) data that measures the actual business experience with specific provider services and solutions, based on CX research continues from ISG. Business customers wishing to share their experience on a specific vendor or supplier are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in exchange for their comments.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider assessment of its kind to combine data-driven empirical research and market analysis with the consulting team’s real-world experience and insights. world of ISG. Companies will find a wealth of detailed data and market analysis to help them select appropriate sourcing partners, while ISG advisors will use the reports to validate their own market knowledge and make recommendations to client companies. from ISG. The search currently covers providers offering their services worldwide, across Europe, as well as in the US, Canada, Brazil, UK, France, Benelux, Germany, Switzerland , Nordics, Australia and Singapore/Malaysia, with additional markets to be added. in the future. For more information on the ISG Provider Lens research, please visit this webpage.

A complementary research series, the ISG Provider Lens Archetype Reports, offers a one-of-a-kind assessment of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a global leader in technology research and consulting. A trusted business partner to more than 800 customers, including more than 75 of the world’s 100 largest enterprises, ISG is committed to helping enterprises, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The company specializes in digital transformation services, including automation, cloud, and data analytics; procurement advice; governance and risk management managed services; network operator services; design of strategy and operations; change management; business intelligence and technology research and analysis. Founded in 2006 and headquartered in Stamford, Connecticut, ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries – a global team known for its innovative thinking, market influence, deep expertise in industry and technology and its world-class expertise. research and analysis capabilities based on the most comprehensive market data in the industry. For more information, visit

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