UNILIN chooses Shippeo’s real-time tracking solution for LTL deliveries to increase customer satisfaction


ROTTERDAM, Netherlands–(BUSINESS WIRE)–UNILIN, Belgian manufacturer of floor coverings, panels and insulation products for the home, has chosen Shippeo, world leader and European specialist in real-time transport visibility, to boost service and savings.

Based in Belgium, UNILIN owns 15 strong brands (including the Quickstep flooring brand) and distributes its products in more than 23 countries across Europe. The company operates eight key loading sites, consisting of factories, warehouses and a cross dock, and makes more than 100,000 deliveries a year to specialist DIY and building materials retailers through a network of 20 carrier partners.

A lack of visibility into external transport quality, lead times and proof of delivery led UNILIN to seek a solution that would aid in supply chain optimization and process streamlining, thereby improving customer service and allowing the company to remain competitive in its market.

By implementing Shippeo’s real-time transport visibility solution to collect location data from all deliveries, UNILIN was able to proactively notify customers of potential delays. Shippeo’s advanced ability to track Less Than Truck Loads (LTL) was key, as LTL is UNILIN’s primary and most complex transportation method. Shippeo’s solution was specifically designed to overcome the tracking challenges associated with LTL by utilizing advanced integrations with carriers’ Transportation Management Systems (TMS) and highly accurate geofencing techniques. Captured live location data, along with automatically generated proof of delivery, is available to users on the Shippeo platform portal. Delivery status information provided by Shippeo will also be made available to UNILIN customers via their own customer portal.

Following the success of the first commercial use case for real-time transportation visibility, UNILIN now plans to leverage Shippeo’s mobile app for more granular visibility of its own fleet’s shipments through its scanning capabilities of package.

Dennis van Bodegom of Shippeo, Director Northern Europe, is delighted to be working with UNILIN: “Our organizations share a strong commitment to service excellence, and I am confident that Shippeo’s real-time visibility and predictive capabilities will lead to an optimized and proactive supply chain approach, to the benefit of UNILIN as well as its customers.

Geert van Damme, Transport & Distribution Manager at UNILIN, said: “I did some market research and many companies came up with ideas. But the only one who could convince me to do a proof of concept was Shippeo. The ability to automatically provide our customers with real-time tracking of all our LTL deliveries is a game changer. The level of data and information we now have access to also brings much more clarity on our delivery performance. »

About Shippeo (https://www.shippeo.com) LinkedIn, Facebook, Twitter

Shippeo, a world leader and European specialist in real-time transportation visibility, helps large shippers and logistics service providers leverage transportation to deliver exceptional customer service and achieve operational excellence. Their multimodal visibility network connects FTL, LTL, parcel and container transportation and integrates over 875 TMS, telematics and ELD systems using a single API. The Shippeo platform provides instant access to real-time delivery tracking, automates customer processes, and delivers unparalleled ETA accuracy through a proprietary, industry-leading algorithm developed in-house. Over 100 customers, including global brands such as Coca-Cola HBC, Carrefour, Schneider Electric, Total, Faurecia, Saint-Gobain and Eckes Granini, trust Shippeo to track over 28 million shipments per year in 75 countries .

About Unilin (https://www.unilin.com)

The Unilin group is a world reference in interior design and construction. The company designs, manufactures and markets laminate flooring, luxury vinyl tiles, vinyl sheet, engineered parquet, carpet tiles, broadloom carpet, raw and decorative panels, flooring industrial, wall and roof systems and insulation panels. Unilin employs 7,500 people at 105 sites worldwide, 30 of which are production sites. In 2020, Unilin achieved a turnover of 2.21 billion euros. Customers and partners know the company as Unilin, IVC or Godfrey Hirst, or by one of its brands, such as Quick-Step, Moduleo, Utherm, Pergo, Evola, Xtratherm or ClicWall. The Unilin Group is a proud part of Mohawk Industries, the world’s largest flooring company with $10 billion in sales and 41,600 employees.

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